Question 1

How do I track my order?

Accepted Answer

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to track your package in real time. You can also log in to your Zantha account at any time to view your order status and tracking details.

Question 2

How long does order processing take?

Accepted Answer

Orders are typically processed within 1–2 business days. You’ll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Question 3

When should I expect my delivery?

Accepted Answer

Delivery times vary based on your location and the shipping method selected at checkout. Most U.S. orders arrive within 3–5 business days after shipping, while international orders may take 7–14 business days. You’ll receive tracking updates so you can follow your package every step of the way.

Question 4

What happens if my parcel is delayed?

Accepted Answer

If your parcel is delayed, we recommend first checking your tracking link for the latest updates from the carrier. Shipping delays can sometimes occur due to weather, customs, or high seasonal demand. If your order is significantly late or tracking hasn’t updated for several days, contact our support team at support@zanthaprducts.com and we’ll work with the carrier to resolve the issue quickly.

Question 5

How do coupons and discounts work?

Accepted Answer

Coupons and discounts can be applied during checkout by entering your code in the “Promo Code” box. Only one code can be used per order unless otherwise stated. Discounts apply to eligible products before taxes and shipping. Please note that some promotions may have expiration dates or product exclusions, which will be mentioned in the offer details.

Question 6

I entered my shipping address incorrectly - what should I do?

Accepted Answer

If you entered your shipping address incorrectly, please contact our support team as soon as possible at support@zanthaprducts.com. If your order hasn’t shipped yet, we can update the address for you. If it has already shipped, we’ll help you work with the carrier to redirect or recover your package.

Question 7

Can I mix multiple products together?

Accepted Answer

We do not recommend mixing multiple Zantha products together. Each formula is carefully crafted to deliver specific benefits on its own. Using them as directed—applied separately—ensures maximum effectiveness and safety.

Question 8

How do I cancel an order ?

Accepted Answer

To cancel an order, please contact our support team immediately at support@zanthaprducts.com. Orders can only be canceled before they have shipped. If your order has already been processed or shipped, we can guide you through our return process instead.

Question 9

How can I contact the Zantha Support Team?

Accepted Answer

You can contact the Zantha Support Team by emailing us at support@zanthaprducts.com. We’re happy to assist with any questions about your order, products, or account. Our team typically responds within 24–48 hours on business days.